Answer for BHA-FPX4102 Assessment 2: Emotional Intelligence
Answer for BHA-FPX4102 Assessment 2: Emotional Intelligence
Naturally, an individual facing numerous situations in life would try to devise options that would aid them in countering their situations. Emotions are some of the strongest sources of information as they tend to significantly influence the thinking of people, behavior, and communication that an individual would adopt (Codier & Codier, 2017). The successful response that a person would have towards a situation relies on their emotional intelligence. People would always try to satisfy their needs through various means where they tend to be driven towards applying all the factors that would allow them to achieve the need. Therefore, emotional intelligence allows a person to understand and manage their emotions as well as the emotions of the people around them. The purpose of this assignment is to discuss the role of emotional intelligence in the situation described at Vila health. Later, I will evaluate my own emotional intelligence and its role in the work of healthcare leaders in the healthcare organization.
Dimensions of Emotional Intelligence
In the Vila health simulation, Christina Robledo and the two nurses demonstrated the effect of emotional intelligence on healthcare delivery. The conversation relays more information about misunderstandings and compromised relationships among the three healthcare workers. Indeed, their replies show they do not have a common interest or goal towards meeting the desired patient outcome.
Christina’s comments affect the teamwork and collaboration in offering healthcare services. The two nurses understand that the inclusion of the doctors to make the adjustment in Maud’s case would be effective in improving his safety. However, Christina feels she is qualified in the field, and the nurses should not be telling her what to do with the patient. At first, Christina’s reply was rude, and she did not value the additional information that the two nurses were proposing to ensure patient safety. In case anything happens to the patient, all the nurses would be blamed, even though Christina would take much of the blame. Understanding each one’s opinion plays an imperative role in the healthcare system. For instance, it allows people to join the brain in solving or deciding an issue that involves a patient. However, when such measures are compromised, the patient would suffer an increased risk to health.
Christina replies that “I do know what I am doing” this phrase has been the genesis of many problems in healthcare. The statement implies that one is a professional and can meet the patient outcome alone. In cases where each healthcare professional thinks that their methods are the correct ones, patients tend to suffer the most. The healthcare setting is complex, such that incorporating ideas from more than one professional tends to define the desired outcome, as explained by Pérez-Fuentes et al. (2019). A better culture in healthcare is defined by unity in healthcare delivery. For example, in the surgery room, the main surgeon is the most skilled in operation, yet teams of nurses surround them to ensure the success of the process. Therefore, teamwork is an essential tool in delivering quality healthcare, and it starts from understanding one’s emotions and other people around.
Social skills are one of the key elements lacking in this scenario. Nurses who have better social skills are the best communicators. They take time to think before replying to their colleagues and are cautious about giving a reply that would not make them feel less important (Amini et al., 2019). These nurses are open to hearing both good news, where they turn to their team to gain support and decide on the best action to take in such a scenario. However, in the case provided, Christina has poor social skills. She wants other nurses to hear her out and implement what she has to say, while on the other hand, she belittles the nurses when they try to join in delivery care to Maud.
Another element of emotional intelligence lacking in the scenario is empathy. Christina does not think how the nurses would feel about her replies. Worse still, she does not feel remorseful and even says sorry for her bad replies (Pérez-Fuentes et al., 2019). Instead, she went ahead to ask the nurses to implement a practice that the organization had not ratified. Nurses with a high sense of empathy can put themselves in someone’s situation. They take part in developing the people on their team and challenging the types of people who mistreat others. Again, they listen to those who need to be listened to. These are some of the significant
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