Answer for BHA-FPX4102 Assessment 4: Conflict Resolution Conflict Resolution Strategies and Practice  What is conflict?  

Answer for BHA-FPX4102 Assessment 4: Conflict Resolution Conflict Resolution Strategies and Practice  What is conflict?  

Answer for BHA-FPX4102 Assessment 4: Conflict Resolution

Conflict Resolution Strategies and Practice 

What is conflict?  

When working with a team, conflict is any disagreement or opposing beliefs that arise within members of your team.  

Conflict can be healthy and help the team move towards their goals, but in the cases where conflict hinders progress, resolution strategies must implemented.  

  

Conflict Resolution Strategies 

Review each of these conflict resolution strategies before moving on to the scenario.  

Source: Dowd, K. O., de Janasz, S., Schneider, B., & de Janasz, S. (2014). Interpersonal Skills in Organizations (5th ed.). 

Accommodation 

– 

Let it lie, let one person win.  

This strategy is used when there’s more concern related to maintaining the relationship than with accomplishing a specific goal through the interaction.  

This strategy is appropriate when the issue is not that important or when harmony is of greater importance than “winning” on the issue. 

Avoidance 

– 

Ignore it and it will go away. 

This is a withdrawing strategy where an individual chooses not to deal with the issues, or the people involved. The individual retreats from the situation, hoping it either goes away or resolves itself. 

Compromise 

– 

We each give a little; no one wins. 

 

In this strategy, conflicting parties give up part of something of value on both sides in order to reach an agreement.  

This strategy is effective for achieving temporary solutions, when both parties are at a comparable level, when there are time pressures, or as a backup when collaboration or competing is neither possible nor successful. 

Also Read

BHA-FPX4102 Assessment 2: Emotional Intelligence

BHA-FPX4102 Assessment 3: Cultural Competence

Collaboration 

– 

Work together towards the best solution. 

The ultimate “win–win” strategy involving energy, commitment, and excellent skills in communication, problem solving, and negotiation. This is often the most time intensive strategy, but tends to yield the best results.  

Competition 

– 

I win, you lose.  

A strategy where you work to achieve your goals at all costs, even if it means sacrificing the relationship. This is seen as a power move by one party involving little-to-no cooperation. It can backfire and lead to uprising by other members of a group.  

Visual Representation of the Conflict Resolution Strategies 

Each strategy varies in how much assertiveness and cooperation are involved.  

The image below demonstrates that: 

• Competing is low in cooperation and high in assertiveness 
• Collaborating is high in cooperation and high in assertiveness 
• Avoiding is low in assertiveness and cooperation 
• Accommodating is low in assertiveness and high in cooperation 

Source: Adapted from M. Afzalur Rahim, “A Measure of Styles of Handling Interpersonal Conflict,” Academy of Management Journal 26, no. 2 (1983): 368–76. 

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