Aspects of Change Management that Affects Elements of Patient Experience  NURS FPX 4050 Assessment 3 – Care Coordination Presentation to Colleagues

Aspects of Change Management that Affects Elements of Patient Experience  NURS FPX 4050 Assessment 3 – Care Coordination Presentation to Colleagues

Change is an important component that determines success in health organizations. Health organizations embrace changes to innovate their existing products and services. Specific aspects of change management have a direct effect on elements of patient experience that are essential to the provision of high quality, patient-centered care. One of them is personnel or provider development. Successful implementation of change depends on the adequacy of employee preparedness. Healthcare providers require adequate knowledge and skills needed for the successful implementation of change. The knowledge and skills facilitate new patient experiences in care that improve health outcomes (Stouten et al., 2018). The second aspect of change management that has a direct effect on the elements of patient experience is culture. The culture in health organizations should support change. The leadership and management styles should enable flexibility in the implementation of change and utilization of new, innovative healthcare practices. The third aspect of change management that affects the elements of patient experience is vision. Health organizations should have a vision on the direction of the adopted change. The evaluation of change outcomes takes into consideration whether they align with the vision of the change or not (Kumah, 2019). Consequently, culture, vision, and personnel development have a direct effect on element of patient experience that that are essential to the provision of high quality, patient-centered care.

Rationale for Coordinated Care Plans Based on Ethical Decision-Making

Ethical decision-making guides the development of coordinated care plans because of a number of reasons. Firstly, coordinated care plans incorporate patients and their significant others, which raises concerns on privacy and confidentiality of data. Nurses and other healthcare providers must therefore base their decisions and plans of care on ethical principles of care. Healthcare providers safeguard the patients’ right to privacy and confidentiality by seeking informed consent prior to using their data to develop plans of care. Nurses involved in coordinated care plan also often experience dilemma, uncertainties, or conflicts in addressing issues facing their patients. Coordination of care to meet the diverse needs of the patients increases the risk of dilemmas in decision-making, which complexes the provision of care to patients. There is also the need to address competing organizational, personal, societal, and cultural values in the decision-making process (Tønnessen et al., 2017). As a result, there is a need to uphold the ethical principles to ensure providers make sound and informed decisions rated to care that the patients need.

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Implications and Consequences of an Ethical Approach to Care

Ethical approaches to care have significant implications on coordinated care. One of the implications is the promotion of patients’ rights. Ethical approaches ensure the protection of the patients’ rights to safe, effective, high quality and cost-effective care. Ethical approaches also minimize costs incurred in health organizations. The approaches minimize the risks of insurance reimbursement claims due to violation of rights of the patients (Schuchter & Heller, 2018). Ethical approaches to care also promote the primary commitment of nurses to patient care. Nurses understand the importance of prioritizing the needs, values, and preferences of the patients. Nurses also understand the need for shared interventions in addressing conflicts to promote safe, effective, and high-quality patient care (Haddad & Geiger, 2020). Therefore, ethical approaches to care improve the performance in health organizations and transform the behaviors of healthcare providers.

Impact of Specific Healthcare Policy Provisions on Outcomes and Patient Experiences

Health organizations utilize different healthcare policies to improve outcomes of care and patient experiences. An example of such policy is the Patient Protection and Affordable Care Act (ACA). The adoption of ACA in America aimed at increasing the population’s access to health insurance. An expanded access to health insurance implies that the majority of the American citizens can utilize the available healthcare services to address their health needs (Kominski et al., 2017). ACA also improves the patient experiences and outcomes of care by addressing the social determinants of health that most of the ethnic minorities in America experience (French et al., 2016). The other policy provision that influences patient