Evaluation of a Leader’s Performance on the Base of Assessment of Performance NURS FPX 5007 Assessment 2 Managing the Toxic Leader

As a BSN-prepared psychiatric nurse who hopes to become a manager of an inpatient psychiatric unit, Kyle is enrolled in a part-time graduate program for the purpose of earning his MSN degree. In her role as a primary nurse on a 12-bed inner-city psychiatric unit, Kyle is responsible for the care of a patient named K.C. There is a primary care nursing model on the unit, and patient care conferences are held every Tuesday and Thursday afternoon. However, during one of these conferences, Jackie, the Nurse manager and chair of the conferences, cancels the meeting without informing all the necessary staff, leaving Kyle feeling unsupported and unsure of how to manage a patient who is becoming increasingly aggressive. Additionally, Jackie displays unprofessional behavior by showing up to work in a provocative outfit and engaging in flirtatious behavior with a younger, less senior nurse.

Evaluation of Jackie’s Performance as a Leader

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Based on the scenario, Jackie’s performance as a leader is lacking in several ways. She is not meeting professional performance standards and not providing effective leadership to her team. According to Spiva et al. (2021), nurse leaders must provide care and cooperation to patients. The main role of a nurse leader is to support and encourage the nurses by making sure that nurses must have enough knowledge and morals to care for the patients. 

Jackie has different issues with her performance. Jackie failed to communicate effectively with her team, specifically Kyle, about canceling the patient care conference. She also failed to respond to Kyle’s email promptly, which left him feeling unsupported and uncertain about how to manage a difficult patient. In a too-short sequined dress with large gold hoop earrings, a three-inch heel, and a too-short sequined dress, Jackie’s appearance and behavior were totally unprofessional. She also appeared to be engaged in inappropriate behavior with Martin, a younger and less senior nurse. A nurse should always dress appropriately and behave well to communicate with others. A study by Moore (2020) demonstrates that one of the major themes of effective leadership is communication. Nurse leaders should openly communicate with every nurse in the organization to avoid misunderstanding. Otherwise, it will lead to a crisis.

NURS FPX 5007 Assessment 2 Managing the Toxic Leader 

 When Kyle approached Jackie for guidance and support, she brushed him off and did not make time to address his concerns. She failed to provide the necessary resources and support to help him manage a challenging patient, which put other patients and staff at risk. In the study by Kelly et al. (2019), a large mix method study was conducted to examine compassion satisfaction and report burnout in nurse leaders. The professional quality of life scale was given to 29 nurses in a healthcare system. In qualitative interviews, sixteen leaders participated from two different hospitals. The result shows nurse leaders can gather compassion through support and peer-staff interaction. 

Violation of Two Standards of Professional Performance

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

Jackie is not meeting the standard of effective communication with her team, which is critical to ensuring patient safety and providing quality care. Jackie violated the professional dress code of nurse leaders by wearing a casual dress to work. Professional dress codes are in place to ensure that employees present a professional and respectable image to patients and colleagues, and leaders need to set an example for others to follow. Also, Jackie is not meeting the standard of effective leadership and management. She is failing to provide her team with the necessary resources and support and is engaging in unprofessional behavior. According to Bryant et al. (2020), professional performance standards assess a nurse’s competency in a professional role. It involves all the activities related to communication, leadership, collaboration, education, and evidence-based practices. 

Documentation of Performance Issues 

NURS FPX 5007 Assessment 2 Managing the Toxic Leader

To address these performance issues, a performance improvement plan (PIP) should be developed for Jackie. According to Wei et al. (2019), training must be provided to nurses before assigning new patients to them. The purpose of a performance improvement plan is to improve and enhance the outcomes of care, decrease costs, and reduce the risk in the healthcare system.  Based on the case study, Jackie’s performance as a leader is inadequate. She consistently fails to attend important patient care conferences